Terms and conditions

Last updated: August 2025

Welcome to Bonjour Alice Tutoring (“we,” “our,” or “us”). By accessing or using our website and tutoring services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Services Provided

  • We offer online French tutoring sessions for adult learners of all levels.

  • Lessons may be conducted via Zoom or another platform such as Google Meet if Zoom is unavailable.

  • Materials and resources may be provided at our discretion.

2. Registration and Accounts

  • To book lessons, you may need to provide contact information.

  • You are responsible for ensuring that your details are accurate and kept up to date.

  • Accounts may not be shared with others.

3. Booking and Payments

  • Lesson fees are clearly displayed on the website before booking.

  • Payment must be made in advance through bank transfer or any other agreed method of payment.

  • Sessions are confirmed only once payment is received.

4. Cancellation and Rescheduling

  • You may cancel or reschedule a lesson by providing at least 24 hours notice.

  • Cancellations made with less than 24 hours notice are non-refundable.

  • If we need to cancel or reschedule, we will notify you as soon as possible and arrange an alternative.

5. Refund Policy

  • Refunds are available only under the conditions stated in our Cancellation Policy.

  • No refunds will be given for missed sessions without prior notice.

6. Code of Conduct

  • Students are expected to be respectful and prepared for lessons.

  • Any abusive, inappropriate, or disruptive behavior may result in suspension or termination of services without refund.

7. Intellectual Property

  • All lesson materials, including documents, slides, and recordings, are the intellectual property of Bonjour Alice Tutoring.

  • You may use these materials for personal learning only and may not share, distribute, or resell them without permission.

8. Limitation of Liability

  • We provide tutoring services to the best of our ability but do not guarantee specific results or outcomes.

  • We are not responsible for technical issues (e.g., poor internet connection on your side) that prevent lessons from being completed.

9. Privacy

  • Your personal information will be collected and used in accordance with our Privacy Policy.

  • We do not share your data with third parties except as required by law.

10. Changes to Terms

  • We may update these Terms and Conditions from time to time.

  • Continued use of our services after changes take effect constitutes acceptance of the revised term

11. Governing Law

  • These Terms and Conditions are governed by the laws of the United Kingdom.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
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